Privacy Policy

Dervika Games Cafe ("Dervika", "we", "us", or "our"), operated from 312 Yonge Street, Toronto, ON, Canada, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us by email or phone, we may collect:

• Your name and email address
• Phone number (if provided)
• The content of your message or enquiry

1.2 Information Collected Automatically

When you visit our website (dervika.com), we automatically collect certain technical information through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, booking requests, and support messages
• To improve and personalize our website experience
• To understand how our website is used and optimize its performance
• To send you updates about events or promotions (only with your explicit consent)
• To comply with our legal obligations under Canadian law (PIPEDA)

3. Legal Basis for Processing

We process your personal data based on: (a) your consent, where applicable; (b) the performance of a contract or pre-contractual measures; (c) compliance with legal obligations; and (d) our legitimate interests in operating and improving our business.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Contact enquiry data is typically retained for no more than 24 months.

5. Data Sharing

We do not sell your personal data. We may share it with trusted service providers who assist in operating our website, provided they agree to keep your information confidential. We may also disclose data if required by law or to protect our legal rights.

6. Your Rights

Under PIPEDA (Canada) and applicable provincial law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Withdraw consent at any time (where processing is based on consent)
• Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, contact us at supp@dervika.com.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or loss. However, no internet transmission is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website constitutes acceptance of the updated Policy.

9. Contact

For any privacy-related questions or requests, please contact us at:
Dervika Games Cafe
312 Yonge Street, Unit 2B, Toronto, ON M5B 1R5
Email: supp@dervika.com
Phone: +1 (416) 555-0193